Privacy Policy

What this policy covers

This Privacy Policy explains how SerpBase collects, uses, stores, and shares information when you visit our website, create an account, purchase credits, or use our API and support tools.

We keep this policy public so customers, payment partners, and regulators can understand how personal data is handled before any transaction is completed.

Information we collect

• Account details such as your name, email address, login credentials, and support communications.
• Usage data such as API requests, request metadata, credits consumed, transaction history, and device or browser information used for security and product operations.
• Billing and checkout information related to purchases, including package identifiers, payment status, and transaction references.
• Cookies or similar technologies used to keep sessions active, remember preferences, and measure product usage and performance.

How we use information

• Provide, secure, and improve the SerpBase website, dashboard, API, and customer support workflows.
• Create and manage accounts, authenticate users, prevent abuse, and investigate fraud or policy violations.
• Process orders, deliver credits, reconcile payments, and handle refunds, charge disputes, or failed transactions.
• Comply with legal obligations and enforce our Terms of Service.

Payments processed by Creem

Payments on SerpBase are processed by Creem. When you complete a checkout, payment card and billing details are collected and handled by Creem under Creem's own privacy and security practices.

SerpBase does not store full payment card numbers. We receive limited transaction data from Creem, such as the checkout status, purchase amount, transaction identifiers, and metadata required to apply purchased credits to your account and support billing operations.

When we share information

We share information only when it is necessary to operate the service, process payments, comply with law, or protect the rights, safety, and security of SerpBase and its users.

• Payment providers such as Creem for checkout, fraud screening, dispute handling, and transaction settlement.
• Infrastructure, analytics, customer support, and security vendors that help us run the service.
• Authorities or counterparties when disclosure is required by law, legal process, or legitimate enforcement needs.

Data retention and security

We retain information for as long as reasonably necessary to provide the service, maintain account records, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, or security obligations.

We use administrative, technical, and organizational measures designed to protect personal data. No system is perfectly secure, so you should also protect your credentials and notify us promptly if you suspect unauthorized access.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal data, or to object to certain processing activities.

To make a privacy request, email [email protected] using the email address associated with your account. We may request additional information to verify the request before taking action.

Policy updates

We may update this Privacy Policy from time to time to reflect service changes, legal requirements, or operational improvements. Material changes will be posted on this page with a revised effective date.